Shipping & Returns
Shipping & Returns Information
FREE Express Post upgrade offer:
Place any order between Tuesday 24 March to Sunday 5 April 2020 (11:59pm AEST) and receive a FREE upgrade to express post. No code needed, just place any order and select our regular shipping option (standard shipping fee of $7.95 still applies) and we'll upgrade it to express post.
Easter 2020 Delivery:
Easter deadline extended to Tuesday 31 March 2020. Order by midnight 31 March 2020 for guaranteed Easter delivery, including personalised items*
* Please note our shipping guarantee does not cover delays by the carrier which are outside of our control. We will ship your parcel with enough time for it to be received based on the carrier's normal advertised delivery timeframes.
We wish you all a safe and healthy Easter.
Standard Shipping Information:
We take the hassle out of shipping with a flat rate, sitewide shipping of just $7.95 or spend $80 or more for FREE shipping - no code needed. No more getting to checkout before a nasty surprise. Simple. (Rates are for Australia only, international rates vary and are calculated at checkout).
Our flat rate postage includes tracked parcel post with Australia Post which takes up to 6 business days for delivery once it is shipped from our studio. If you're in a hurry, you can also upgrade to Express Shipping which will be delivered by Australia Post overnight (two days for rural or remote areas, as determined by Australia Post). Please note standard production and order processing times still apply to express orders, however we do our best to ship them as soon as possible.
Standard items leave our store within 5 business days. Personalised products can take up to 3 weeks, but generally ship within 1-2 weeks (if you have a deadline to meet, just contact us and we'll let you know what we can do). If you are ordering in a pre-sale, please take note of the delivery timeframe as noted on the product.
We are a small, family run business and appreciate your patience particularly in times of sales. Most of our products are handmade to order by our small team, so we need time to allow time for the production and processing of your order.
We don't generally accept returns for change of mind, however if there is anything at all your are not satisfied with on receiving your order, please contact us immediately. Wood is a natural product and slight variances to grain and texture will occur.
Our customer's satisfaction is very important to us. If you would like to contact us for any reason, please feel free to use the Contact Us form.