Shipping & Returns

Shipping & Returns Information

Christmas 2019 Delivery:

All orders placed on or before Sunday 8 December 2019 will be guaranteed to arrive in time for Christmas*, which includes all personalised products.

We will continue to ship all orders placed in December up to Wednesday 18 December, although these are not guaranteed to arrive by Christmas. If you place an order after our Christmas cut-off but are hoping to receive it by Christmas, we strongly recommend selecting Express Post (most items should arrive in time). This does not apply to timber wall plaques, which are only shipped via courier.

All orders placed from Thursday 19 December 2019 will be produced and shipped on our return from our short break on Monday 6 January 2020. Please allow up to 1 week from this date for your order to be produced – please remember we hand make most products to order and need time after our holidays to catch up on production as well as shipping! 

* Please note our shipping guarantee does not cover delays by the carrier which are outside of our control. We will ship your parcel with enough time for it to be received based on the carriers advertised delivery timeframes. 

From our families to yours, we wish you a very Merry, happy and safe Christmas.

 

Standard Shipping Information:

We take the hassle out of shipping with a flat rate, sitewide shipping of just $7.95 or spend $80 or more for FREE shipping - no code needed. No more getting to checkout before a nasty surprise. Simple. (Rates are for Australia only, international rates vary and are calculated at checkout).

Our flat rate postage includes tracked parcel post with Australia Post which takes up to 6 business days for delivery once it is shipped from our studio. If you're in a hurry, you can also upgrade to Express Shipping which will be delivered by Australia Post overnight (two days for rural or remote areas, as determined by Australia Post). Please note standard production and order processing times still apply to express orders, however we do our best to ship them as soon as possible.

Standard items leave our store within 5 business days. Personalised products can take up to 3 weeks, but generally ship within 1-2 weeks (if you have a deadline to meet, just contact us and we'll let you know what we can do). If you are ordering in a pre-sale, please take note of the delivery timeframe as noted on the product. 

We are a small, family run business and appreciate your patience particularly in times of sales. Most of our products are handmade to order by our small team, so we need time to allow time for the production and processing of your order.

We don't generally accept returns for change of mind, however if there is anything at all your are not satisfied with on receiving your order, please contact us immediately. Wood is a natural product and slight variances to grain and texture will occur. 

Our customer's satisfaction is very important to us. If you would like to contact us for any reason, please feel free to use the Contact Us form.